How can I check my order status? If you are a registered user, click here to login.
How can i check my order history? If you are a registered user, click here to login.
When you are logged in, go to My Account / My Orders and you will be able to check the status of your order.
All payments are subject to validation and authorization by both the card issuer/credit company and us to maintain security and prevent fraud. Payment security has a very high priority. Therefore, all information is sent through encrypted servers.
We accept the following payment types:
If you pay with a credit card, your card will be authorized when you place your order, and you will receive an email confirming that your order has been successful.
If your card is not authorized, no charge will appear, and you will be notified immediately on the screen that the payment was unsuccessful. You will be asked to provide another method of payment.
Discounts are valid on the purchase of sale items at shopneon.com only. Offers cannot be used in combination with any other offers including promotional codes, cannot be applied to previous purchases, gift cards and cannot be redeemed for cash. Valid in Canada only. All sale items are FINAL SALE, no exchanges or refunds for items purchased at discount price. Quantities are limited.
In order for a refund to be made, the product(s) returned must be not damaged, altered, used, in perfect, re-sellable condition. Please make certain to send your return via prepaid courier and use a service that employs a tracking number system. Make sure to enclose a copy of your order number, full name, and email.
Please let us know the reason for the return:
Once we receive your return and the products have passed inspection, a full refund will be issued within 5 business days.
We do not offer exchanges. We have found that it is easier for both parties if a refund is made on the return, then the customer may make a new purchase for a replacement product.
You may return your merchandise for a refund by shipping it to the following address: